To create an account on 7poker and participate in any form of gaming or betting, Minimum Age: 18 Years is required. No exceptions.
Why this rule is strictly enforced: Under international gaming licensing authority guidelines and responsible gaming principles, protecting minors from online gaming is a mandatory obligation for every operator.
Verification Process: During registration, you must check the box confirming your age. Before your first withdrawal, KYC (Know Your Customer) verification requires you to submit a National ID card or birth registration certificate. If your age is found to be under 18 at that point, your account will be permanently closed and your balance will not be refunded.
Using a Family Member's Account: If an underage person is found to be using a family member's account, that account may also be suspended. Make sure your account credentials are kept secure.
Why this rule is strictly enforced: Under international gaming licensing authority guidelines and responsible gaming principles, protecting minors from online gaming is a mandatory obligation for every operator.
Verification Process: During registration, you must check the box confirming your age. Before your first withdrawal, KYC (Know Your Customer) verification requires you to submit a National ID card or birth registration certificate. If your age is found to be under 18 at that point, your account will be permanently closed and your balance will not be refunded.
Using a Family Member's Account: If an underage person is found to be using a family member's account, that account may also be suspended. Make sure your account credentials are kept secure.
Yes, 7poker is a Licensed Online Gaming Platform. Operated under the supervision of international gaming authorities, with regular third-party security audits conducted.
Financial Security: Member funds are kept separate from the company's operating funds. This means the money you hold in your 7poker account is never used for general business purposes.
Technical Security: 256-bit TLS encryption, two-factor authentication (2FA), regular penetration testing, and automated monitoring of suspicious transactions.
Payment Track Record: Over 500,000 members regularly deposit and withdraw on 7poker. Withdrawals are processed in an average of 15 minutes — and that track record speaks for itself.
GamCare & BeGambleAware: 7poker follows the guidelines of these two international responsible gaming organisations.
That said, it's always wise to stay cautious on any online platform. If you notice any suspicious activity, report it to support@7poker.biz.
Financial Security: Member funds are kept separate from the company's operating funds. This means the money you hold in your 7poker account is never used for general business purposes.
Technical Security: 256-bit TLS encryption, two-factor authentication (2FA), regular penetration testing, and automated monitoring of suspicious transactions.
Payment Track Record: Over 500,000 members regularly deposit and withdraw on 7poker. Withdrawals are processed in an average of 15 minutes — and that track record speaks for itself.
GamCare & BeGambleAware: 7poker follows the guidelines of these two international responsible gaming organisations.
That said, it's always wise to stay cautious on any online platform. If you notice any suspicious activity, report it to support@7poker.biz.
7poker gives you full access to your complete betting and financial transaction history.
How to view your betting history:
Log in → profile icon (top right) → "My Account" → "Betting History"
Here you'll find: bet date and time, match or game name, stake amount, odds, outcome, and win/loss amount.
How to view your transaction history:
"My Account" → "Financial Transactions" → deposits and withdrawals are available under separate tabs.
Filter options: You can filter by date range, game type, and transaction type. Select a specific date to view records for that day.
How Far Back Your History Goes: Typically, the last 90 days of records are available directly on your dashboard. For older records, send a request to support@7poker.biz and they will be emailed to you.
Tax or Accounting: You can also download your transaction records.
How to view your betting history:
Log in → profile icon (top right) → "My Account" → "Betting History"
Here you'll find: bet date and time, match or game name, stake amount, odds, outcome, and win/loss amount.
How to view your transaction history:
"My Account" → "Financial Transactions" → deposits and withdrawals are available under separate tabs.
Filter options: You can filter by date range, game type, and transaction type. Select a specific date to view records for that day.
How Far Back Your History Goes: Typically, the last 90 days of records are available directly on your dashboard. For older records, send a request to support@7poker.biz and they will be emailed to you.
Tax or Accounting: You can also download your transaction records.
Yes, 7poker offers three levels of account restriction or closure options.
1. Cooling-Off Period (Temporary Break): You can take a gaming break lasting anywhere from 24 hours to 6 weeks. During this period, logging in will not be possible. Path: Log in → Settings → Responsible Gaming → Cooling-Off Period.
2. Self-Exclusion (Extended Break): You can deactivate your account for 6 months, 1 year, or permanently. Once activated, this cannot be reversed before the chosen period ends. Withdraw any remaining balance before proceeding.
3. Permanent Account Closure: If you'd like to permanently close your account, email support@7poker.biz with "Account Closure Request" as the subject line and include your registered mobile number. The support team will verify your identity and close the account within 48 hours.
Keep in Mind: Make sure to withdraw your balance before closing your account permanently. Recovering your balance after closure becomes significantly more complicated.
1. Cooling-Off Period (Temporary Break): You can take a gaming break lasting anywhere from 24 hours to 6 weeks. During this period, logging in will not be possible. Path: Log in → Settings → Responsible Gaming → Cooling-Off Period.
2. Self-Exclusion (Extended Break): You can deactivate your account for 6 months, 1 year, or permanently. Once activated, this cannot be reversed before the chosen period ends. Withdraw any remaining balance before proceeding.
3. Permanent Account Closure: If you'd like to permanently close your account, email support@7poker.biz with "Account Closure Request" as the subject line and include your registered mobile number. The support team will verify your identity and close the account within 48 hours.
Keep in Mind: Make sure to withdraw your balance before closing your account permanently. Recovering your balance after closure becomes significantly more complicated.
There are three main ways to reach the 7poker support team.
1. Live Chat (Fastest): Available 24/7. Click the chat button in the bottom-right corner of the page to get started. You can chat in Bangla, and an agent typically connects within 1–5 minutes.
Average response time:
• Live chat: 1–5 minutes
• Email: 2–6 hours (faster for urgent issues)
2. Email: support@7poker.biz — email is best for detailed issues. You can attach screenshots or documents. Always include your registered mobile number in the email so your account can be identified quickly.
3. FAQ (this page): Most common questions are answered right here — worth a quick look before reaching out to support.
Which Channel for Which Issue:
• Login issues, payment stuck → Live Chat
• KYC, account closure, dispute resolution → Email
1. Live Chat (Fastest): Available 24/7. Click the chat button in the bottom-right corner of the page to get started. You can chat in Bangla, and an agent typically connects within 1–5 minutes.
Average response time:
• Live chat: 1–5 minutes
• Email: 2–6 hours (faster for urgent issues)
2. Email: support@7poker.biz — email is best for detailed issues. You can attach screenshots or documents. Always include your registered mobile number in the email so your account can be identified quickly.
3. FAQ (this page): Most common questions are answered right here — worth a quick look before reaching out to support.
Which Channel for Which Issue:
• Login issues, payment stuck → Live Chat
• KYC, account closure, dispute resolution → Email
Yes, at 7poker Real-time scores & live streaming Both are available.
Real-Time Score (Live Score): Click on any live match in the Sports section to see score updates. You don't need to be logged in to view scores, but you must be logged in to place in-play bets.
Live Streaming: Live streaming is available for select matches — typically major cricket fixtures (international & IPL), football (Premier League, La Liga), tennis, and top-tier badminton events.
Path: Log in → Sports → Live → Select your match → "Live Stream" button (matches with streaming available show a red camera icon)
Terms & Conditions: To watch a live stream, you need either a balance in your account or a bet placed on that sport within the last 24 hours.
In-Play Betting: During a live match, odds change by the second. You can place bets in real time based on the score and match situation — this is known as in-play or live betting.
Real-Time Score (Live Score): Click on any live match in the Sports section to see score updates. You don't need to be logged in to view scores, but you must be logged in to place in-play bets.
Live Streaming: Live streaming is available for select matches — typically major cricket fixtures (international & IPL), football (Premier League, La Liga), tennis, and top-tier badminton events.
Path: Log in → Sports → Live → Select your match → "Live Stream" button (matches with streaming available show a red camera icon)
Terms & Conditions: To watch a live stream, you need either a balance in your account or a bet placed on that sport within the last 24 hours.
In-Play Betting: During a live match, odds change by the second. You can place bets in real time based on the score and match situation — this is known as in-play or live betting.
At 7poker, typically Odds in Decimal Format is shown — the format that's easiest to understand.
How to read decimal odds: Odds tell you how much you get back if you win — for every 1 BDT you bet, the odds show your total return (including your original stake).
Example:
• If Bangladesh's odds in a Bangladesh vs India match are 2.50 is:
If you place a ৳100 bet and win, you receive ৳100 × 2.50 = ৳250 (Profit: ৳150)
• If India's odds are 1.60 is:
A ৳100 bet wins you ৳100 × 1.60 = ৳160 (Profit: ৳60)
What lower odds mean: A team with lower odds (e.g. 1.60) is the favorite — more likely to win, but the payout is smaller. Higher odds (e.g. 3.50) mean the underdog — less likely to win, but the reward is bigger if they do.
Changing the Odds Format: In Account Settings, you can switch from decimal to fractional (e.g., 3/2) or American format (e.g., +150). That said, decimal odds are the most convenient option for users in Bangladesh.
How to read decimal odds: Odds tell you how much you get back if you win — for every 1 BDT you bet, the odds show your total return (including your original stake).
Example:
• If Bangladesh's odds in a Bangladesh vs India match are 2.50 is:
If you place a ৳100 bet and win, you receive ৳100 × 2.50 = ৳250 (Profit: ৳150)
• If India's odds are 1.60 is:
A ৳100 bet wins you ৳100 × 1.60 = ৳160 (Profit: ৳60)
What lower odds mean: A team with lower odds (e.g. 1.60) is the favorite — more likely to win, but the payout is smaller. Higher odds (e.g. 3.50) mean the underdog — less likely to win, but the reward is bigger if they do.
Changing the Odds Format: In Account Settings, you can switch from decimal to fractional (e.g., 3/2) or American format (e.g., +150). That said, decimal odds are the most convenient option for users in Bangladesh.