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Last Updated: January 2026

7poker Privacy Policy — How Your Data is Collected and Protected

7poker believes you should have full control over your personal data. This policy clearly sets out what information is collected, why it is collected, and how it is kept secure.

Privacy Policy Highlights at a Glance

How 7poker Manages Your Data — Six Key Aspects

Limits on Data Collection

7poker only collects information that is genuinely necessary to provide its services. Requesting excessive or irrelevant data goes against our policy.

Secure Storage

Data is stored on servers secured with 256-bit TLS encryption. Regular security audits and third-party penetration tests are conducted.

No sale to third parties

7poker never sells your personal data to advertisers or third parties. Your data is used solely for the purpose of operating our services.

Cookie Controls

You can choose which cookies are used on your device. The option to disable non-essential tracking cookies is always available.

Right to Correction and Deletion

You have the right to view, correct, and under certain conditions delete your stored data. Requests can be made at any time through our support team.

Clear Communication in Bengali

For any privacy-related questions, 7poker's support team is available 24 hours a day. You can reach us via email or live chat.

Who This Policy Applies To

This Privacy Policy applies to the 7poker website, mobile app, and all related services. By using 7poker or creating an account, you are considered to have accepted the terms of this policy.

1What Information Is Collected

7poker only collects data that is necessary for operating the service, ensuring security, and meeting legal obligations. Data is obtained in two ways — directly from you and through automatic collection.

What You Provide Directly

Full Name
Mobile Number
Email Address
Date of Birth
Address
NID / Passport

Automatically Collected Information

  • IP address and device information (phone model, operating system)
  • Browser information and preferred language settings
  • Logs of login times, session duration, and gaming activity
  • Transaction history and payment method details (full details are not stored — only the last four digits of card numbers)
  • Records of customer support interactions

Device location data is not collected — only the approximate country is identified from the IP address, solely to verify geographic restrictions.

2Purpose of Data Collection

7poker uses the data it collects only for the specific purposes outlined below. If data is ever needed for any other purpose, your consent will be obtained beforehand.

Data Type Purpose of Use Legal Basis
Identity Information Account verification, KYC completion Legal Obligation
Contact Information Support, security notifications Contractual Necessity
Transaction Information Payment processing, fraud prevention Legal Obligation
Gaming Logs Dispute resolution, responsible gaming Legitimate Interest
Device Information Security monitoring, multiple account detection Legitimate Interest
Communication History Service improvement, staff training Legitimate Interest

Your separate consent will be obtained before your data is used for marketing or promotional communications. You can opt out of marketing messages at any time — just log in to your account, go to Settings, and update your preferences under "Notifications".

3Data Storage & Technical Security

7poker uses world-class technology to protect your data. Security is an ongoing process — not a one-time setup, but something that is continuously monitored and improved.

Technical Security Measures

  • TLS 1.3 / 256-bit Encryption: All data transmitted through the website and app is encrypted. You can verify this by the padlock icon in your browser's address bar.
  • Encrypted Database: Stored data is encrypted in the database — even with direct server access, the data cannot be read.
  • Two-Factor Authentication (2FA): Keeping 2FA enabled on your account means that even if your password is compromised, no one can log in without the second factor.
  • Regular Audits: At least two independent security audits are conducted annually by third-party specialists.
  • Access Controls: Only employees who require access for their specific role can view certain data — no single employee has access to the entire database.

In the Event of a Data Breach

In the event of a data security breach, 7poker will notify affected members as quickly as possible and take the necessary steps to minimize harm. For serious breaches, notifications will be sent within 72 hours.

4Data Sharing Policy

7poker never sells your data. However, data may be shared in the following limited circumstances:

  • Payment Processors: Only the information necessary to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket. These partners operate under their own privacy policies.
  • Game Provider: When playing at Live Casino or specific games, only session tokens and player IDs are shared with the provider — never your name or contact details.
  • Regulatory Authority: We may be required to disclose data in response to lawful requests from licensing authorities or law enforcement agencies.
  • Anti-Money Laundering: When suspicious transactions are identified, sharing the relevant information with the financial intelligence unit is a legal obligation.

Outside of these cases, your data is never shared with any third party. 7poker has no data-sharing relationships with advertising networks, data brokers, or any organisations that buy or sell personal information.

5Cookies & Tracking Technologies

7poker's website and app use various types of cookies and similar technologies. Some are essential, others optional — details are provided below.

Cookie Types

  • Essential Cookies Always Active
    Maintaining login sessions, security tokens, and language preferences. The site cannot function without these.
  • Performance Cookies Optional
    Data on how many users visit which pages and where issues occur helps us improve the site.
  • Preference Cookies Optional
    Remembering your game preferences, layout settings, and the last game you played.

When you first visit the site, you will be given the option to set your cookie preferences. You can update these anytime in Settings. You can also clear cookies from your browser at any time — however, deleting essential cookies may affect your login session.

6Your Privacy Rights

7poker respects and upholds the following rights you have regarding your personal data:

Right to Access Your Data

You can request a full summary of the personal data 7poker holds about you. This is typically provided within 30 days.

Right to Rectification

If any of your information is incorrect, you may request a correction. Please contact support.

Right to Erasure

After closing your account, you can request the deletion of any data that is not required to be retained under legal obligations.

Right to Restrict Processing

You can object to the use of your data for specific purposes and request that it be restricted.

Right to Data Portability

You can request an export of your data in a standard format (JSON or CSV).

Right to Withdraw Consent

You have the right to withdraw consent and remove any data from processing that was provided on a consent basis.

To exercise these rights, email support@7poker.biz or submit a request via live chat. Responses are provided within 7–30 business days depending on the nature of the request.

7Protection of Minors' Data

7poker strictly refrains from providing services to anyone under 18 years of age. Personal data of minors is never collected.

Age verification is carried out at the point of registration. If any member is found to be under 18, their account will be closed immediately and any transactions will be reviewed.

If you believe a minor is using 7poker, please notify us at support@7poker.biz. We will take prompt action.

8Data Retention Period

7poker does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Identity & KYC Information: For the duration of the active account and 5 years after closure — in accordance with international AML legal requirements.
  • Transaction Records: 7 years — as required by banking and financial regulations.
  • Gaming Logs: Full logs for 90 days, followed by a summarised archive retained for 5 years.
  • Support Communication Records: 3 years from the date of last contact.
  • Marketing Preference Data: Deleted immediately upon withdrawal of consent.

After the designated retention period, data is securely deleted or anonymized so that no individual can be identified from it.

9Changes to the Privacy Policy

7poker may update this Privacy Policy from time to time — due to legal changes, new technologies, or changes to our services. For significant updates:

  • You will be notified in advance via SMS or email to your registered mobile number.
  • A popup notification will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of the page will be changed.

Minor edits such as spelling corrections or clarifications may not be communicated separately. However, any fundamental change to how your data is used will always be accompanied by a notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

10Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch through the following:

  • Email: support@7poker.biz (use subject line "Privacy Request")
  • Live Chat: Available 24/7 in Bengali

General inquiries are responded to within 24 hours, and formal data requests within 30 business days. If you are not satisfied with 7poker's response, you have the right to file a complaint with the relevant regulatory authority.

Read Alongside the Terms & Conditions

This Privacy Policy should be read alongside 7poker's Terms & Conditions for a complete picture. The Responsible Gaming page also details the tools available to help you stay in control.

Frequently Asked Questions

Answers to Common Questions About Deposits and KYC Verification

Deposits typically made via bKash or Nagad Immediately — typically within 1 to 3 minutes — deposits are credited to your account. If the balance hasn't updated after 5 minutes, please follow the steps below:

First, make sure: Check whether you received a transaction SMS from bKash — if not, the deposit did not go through and no funds were deducted. If you did receive an SMS, make sure to save the transaction ID.

If you received an SMS but the deposit wasn't credited: Share the transaction ID, amount, and time via live chat. Manual verification and crediting typically takes 15–30 minutes. The maximum wait time is 24 hours — if unresolved within that period, the funds are automatically returned.

If repeated attempts fail: Try using an alternative payment method (Nagad or Rocket), or attempt the transaction on a different network.

KYC (Know Your Customer) verification is mandatory before your first withdrawal. This is done to protect your account — so that no one else can withdraw funds in your name.

What you'll need:
1. Clear photos of both sides of your National ID (NID) — blurry or cropped images may require resubmission.
2. A selfie of you holding your NID — this confirms that you are the rightful owner of the card.
3. If the name on your payment method does not match the name on your NID, additional proof may be required.

How to Submit: Log in to your account, go to "Profile → Verification", and upload your documents. You can also send them directly via live chat.

How long does it take: Verification is typically completed within 2–6 hours on business days. You will be notified of the outcome via SMS or email after submission.

Join 7poker — your data is in safe hands

We value your trust. Register on our secure platform today and join millions of members across Bangladesh.

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